Communication Engineer Jobs Department : Digital, Technology and Strategic Planning Section : Networks and Communication Experience: 1 - 2 years as a communication Engineer Basic Requirement: - Basic understanding of voice over IP (VoIP) and session initiation protocol (SIP) - Good conceptual knowledge of ACD / call centre CTI technology - Flexibility and availability for working any time of day and any day of week - Good verbal and written English communication skills - Ability to work alone and as part of a team Certification : - Genesys Certified Associate (GCA) - Avaya IP Office Platform Certified Job Duties: - Troubleshooting day to day operational issues with respect to Genesys and Avaya - Acting as POC for daily contact centre/ IP Telephony issues and concerns - Coordinating with other technical teams and vendor for issues resolution - Performing daily / weekly / monthly system maintenance tasks and minimizing downtimes Interested candidates can send in their CV's at maisa.eraj@jubileelife.com
The Application procedure is mentioned below in "Job Image"
