Customer Experience Jobs - Lead & provide strategic / operational guidance to the product development, client services unit & the operations team. - Lead the digitization initiative for these areas. - Identify opportunities & enhance the product offering for the company. - Create & enhance the customer service mandate for the Company. - Create synergies between the client facing units to bring cohesion in the Customer life cycle management. - Leverage technological interventions to implement workflow automation. - Ensure smooth functioning of the various units and to improve business process, internal controls and efficient utilization of resources, synchronize operational activities and objectives with other areas of organization to deliver best solution. - Ensure timely and error free processing, reporting, settlement, recording and reconciliation of client transactions. - Ensure compliance of relevant local laws, rules, regulation, policies and procedures. - Coordinate with relevant regulatory bodies and authorities as and when required. Required Competencies to successfully perform: - Sound understanding of the wealth management propositions, mutual fund industry & its operations. - Proven track record of product development & managing operational activities in investment operations - Well versed with customer service life cycle management - Excellent communication skills - Strong negotiation, influencing and facilitation skills Required Education & Experience: - Min Bachelors (preferably Masters, MBA or equivalent qualification) - Min 10 years of relevant experience with at least 3 years in a Senior Leadership role How to Apply: Dropping us an email at careers@hblasset.com and mention the position applied for in your email’s subject line.
The Application procedure is mentioned below in "Job Image"
